Welcome to OrganicabiotechNZ! Our goal is to ensure that you are completely satisfied with your purchase. Please read our Shipping and Return Policy to understand how we handle shipping and returns.

1. Shipping Information

  • Processing Time: Orders are typically processed within [1-3] business days. Orders placed on weekends or public holidays will be processed on the next business day.
  • Shipping Methods: Shipping costs are calculated at checkout based on your location.
  • Delivery Time: Estimated delivery times are as follows:
    • Standard Shipping: [3-5] business days
  • Shipping Charges: Shipping charges are calculated based geographical location.
  • International Shipping: Currently, we only ship within New Zealand. For international orders, please contact us directly for arrangements.

2. Order Tracking

  • Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

3. Returns and Exchanges

Return Eligibility: To be eligible for a return, items must be:

  • In their original condition and packaging
  • Returned within [15] days of receipt
  • Unused and in the same condition as when you received them

Return Process:

  • Contact Us: To initiate a return, please contact us at [[email protected]] or [+6421753152] with your order number and the reason for the return.
  • Shipping the Return: Return the item using a trackable shipping service. You are responsible for return shipping costs unless the item is defective or incorrect.
  • Refunds: We will process your refund once we receive and inspect your returned item. Refunds will be issued using the original payment method used for the purchase. Please allow [7-15] business days for the refund to appear in your account.

4. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us immediately at [[email protected]] with your order number and a description of the issue. We will arrange for a replacement or refund as soon as possible.

5. Contact Information

    • For any questions regarding shipping or returns, don’t hesitate to get in touch with us at: